Responsible Gaming at 93ok

Gaming Responsibly — Our Shared Commitment

At 93ok, we are fully committed to promoting responsible gaming across Bangladesh. Whether you are placing a bet on the Bangladesh Tigers during a BPL fixture, spinning the reels on your favourite slot, or enjoying a round of live casino from Dhaka or Chittagong, we want every session to be a positive experience — one that you remain firmly in control of.

Gambling is a form of entertainment. It is designed to be fun, and for the vast majority of players it stays that way. However, we recognise that for a small number of people, gambling can become problematic. This page outlines every tool, measure, and support channel 93ok makes available so that you can enjoy our platform safely and responsibly.

Our Responsible Gaming Tools

We have built a suite of practical tools directly into your account to help you manage your gambling habits. Every feature below is available to all 93ok players — free of charge, no questions asked.

Deposit Limits — Stay in Control of Your Budget

One of the most effective ways to ensure gambling remains fun is to set clear financial boundaries before you start playing. 93ok makes it straightforward to cap how much you can deposit over any given period, giving you peace of mind whether you are topping up via bKash, Nagad, Rocket, or any other supported payment method.

Limits can be set to daily, weekly, or monthly intervals. Once you lower a limit, the new limit takes effect immediately. Raising a limit is subject to a 72-hour cooling-off period to protect you from impulsive decisions made during an active session.

Setting Up Your Limits — Step by Step

1. Log in to your 93ok account using the secure login page.
2. Navigate to Account Settings from the top-right profile menu.
3. Select the Responsible Gaming tab and then Deposit Limits.
4. Enter your preferred amount and time period, then tap Confirm. The limit activates immediately.

Time-Out and Session Control

Losing track of time is one of the most common pitfalls in online gambling. 93ok's session time controls give you the option to set a hard limit on how many minutes or hours you can remain logged in and actively playing per day. When your session limit is reached, you will be automatically logged out and shown a responsible gaming reminder.

We also provide Reality Check notifications — pop-up reminders that appear at intervals you choose (every 30, 60, or 90 minutes) to let you know how long you have been playing, how much you have bet, and your current net win or loss for the session. These prompts encourage mindful play without interrupting your enjoyment.

Self-Exclusion — Taking a Full Break

If you feel that gambling is negatively affecting your life, your finances, or your relationships, the most decisive step you can take is to self-exclude from 93ok. Self-exclusion closes your account and prevents you from logging in, depositing, or placing any bets for the duration you choose. During a self-exclusion period, 93ok will also suppress all promotional emails and marketing messages to your registered account.

Self-exclusion periods are available in durations of 1 month, 3 months, 6 months, 12 months, or permanent exclusion. A permanent self-exclusion cannot be reversed. Temporary exclusions are subject to a mandatory 7-day waiting period before they can be lifted — this waiting period exists to protect you from making a snap decision to return during a moment of weakness.

How to Apply for Self-Exclusion

1. Contact the 93ok support team directly via email at [email protected].
2. State clearly that you are requesting self-exclusion and provide your registered username or email address.
3. Specify the duration you want — 1 month, 3 months, 6 months, 12 months, or permanent.
4. Our team will process your request within 24 hours and send a confirmation to your registered email address.

Recognising Problem Gambling — Warning Signs

Problem gambling can develop gradually. It does not always look like an obvious crisis from the outside. Knowing the warning signs — and being honest with yourself when they apply — is the first step towards addressing the issue before it worsens.

• Do you find yourself gambling with money you need for bills, rent, or daily expenses?
• Do you feel anxious, irritable, or restless when you are not gambling?
• Do you chase losses — continuing to bet in order to win back money you have already lost?
• Have you lied to family members or friends about how much time or money you spend on gambling?
• Has gambling caused problems at work, at home, or in your personal relationships?
• Do you find it difficult to stop gambling even when you want to?

If you answered yes to any of the above, please reach out immediately. Our support team is available 24/7 and can help you access the tools that are right for your situation. You are not alone.

Getting Support — We Are Here for You

If you believe gambling is becoming a problem for you or someone you know, please do not hesitate to contact 93ok's support team. We are available around the clock, seven days a week, and our team is trained to assist with responsible gaming requests — including account restrictions, self-exclusion, and referrals to professional support organisations.

When reaching out about a responsible gaming concern, please include your registered username or account email address so we can locate your account quickly and take immediate action. All responsible gaming requests are treated with strict confidentiality.

Beyond our own support channels, players in Bangladesh who are experiencing gambling-related difficulties are encouraged to speak with a trusted friend, family member, or community leader. Professional counselling services are available in Dhaka, Chittagong, Sylhet, and other major cities across the country.

Our Commitment to Safe and Fair Gaming

93ok is built on the belief that sustainable, long-term success as an online gaming platform in Bangladesh depends on putting our players' wellbeing first. We do not see responsible gaming as a compliance checkbox — we see it as a fundamental part of what it means to be a trustworthy platform.

Our platform uses SSL encryption to protect every transaction and personal data record. All games offered through 93ok use certified Random Number Generators (RNG) to guarantee fair outcomes on every spin, hand, or bet. We publish Return to Player (RTP) information for our slot titles so you can make informed decisions about which games you choose to play.

We regularly review and improve our responsible gaming systems. Player feedback, industry best practices, and emerging research into gambling harm all inform how we develop our tools. If you have a suggestion for a feature that would help you play more safely, please contact our support team — we genuinely want to hear from you.

Frequently Asked Questions