Privacy Policy of 93ok

At 93ok, the privacy and security of our players comes first. This Privacy Policy sets out the legal basis on which we process personal data collected from users who access and use the 93ok platform, including our casino, sports betting, and live games services available to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond.

By accessing or using the 93ok website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our services. We encourage all players to review this document periodically, as we may update it to reflect changes in law, technology, or our business practices.

1. Information We Collect

To provide a safe and personalised gaming experience, 93ok collects the following categories of personal data from our players:

• Registration data: full name, date of birth, email address, mobile number, and preferred currency (BDT).
• Financial data: payment method details (bKash wallet, Nagad number, Rocket, Upay, or bank account identifiers for BRAC Bank, Dutch-Bangla Bank, City Bank) used to process deposits and withdrawals.
• Technical data: IP address, browser type, operating system, device identifiers, and session logs collected automatically when you interact with our platform.
• Behavioural data: game history, betting activity, bonus usage, and platform navigation patterns, used to personalise your experience and detect fraud.

2. How We Use Your Information

93ok uses the personal data we collect strictly for the following legitimate purposes:

• Account creation and identity verification to ensure each registered player is a real person aged 21 or above.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks quickly and accurately.
• Delivering customer support, responding to queries, and resolving disputes in a timely manner.
• Sending you relevant promotional offers, bonuses, and game updates — only if you have opted in to marketing communications.
• Preventing fraud, money laundering, and other illegal activity by monitoring suspicious patterns in accordance with applicable regulations.

3. Data Sharing and Disclosure

93ok does not sell, rent, or trade your personal information to any third party. We will only disclose your data in the following carefully limited circumstances:

4. Cookies and Tracking Technologies

93ok uses cookies and similar tracking technologies to deliver a smooth and responsive experience across all devices, including mobile phones used by our players in Dhaka, Chittagong, Rajshahi, and other cities. Cookies are small text files stored on your device that allow our platform to remember your session, preferences, and prior activity.

We use three categories of cookies: (a) Essential cookies — required for login sessions and security; (b) Analytics cookies — used to understand how players interact with the platform so we can improve performance; (c) Preference cookies — used to remember your language and display settings. You may disable non-essential cookies through your browser settings, though this may affect some features of the 93ok platform.

5. Data Retention

93ok retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account data is generally retained for the duration of your active account relationship with 93ok plus a reasonable period thereafter to comply with audit, fraud prevention, and legal reporting obligations. When your data is no longer needed, we use secure deletion procedures to ensure it is permanently removed from our systems.

6. Security Measures

93ok implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your browser and our servers, strict access controls limiting data visibility to authorised staff only, and regular security audits of our infrastructure.

While we take your data security very seriously, no online platform can guarantee absolute security. We urge players to use strong, unique passwords for their 93ok accounts and to never share login credentials with anyone. If you suspect any unauthorised activity on your account, please contact our support team at once.

7. Your Rights and Choices

As a user of the 93ok platform, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the details in the Contact section below:

• Right of access — you may request a copy of all personal data we hold about you.
• Right to rectification — you may ask us to correct inaccurate or incomplete data at any time.
• Right to erasure — you may request that we delete your personal data, subject to any applicable legal retention obligations.
• Right to opt out — you may withdraw consent to marketing communications at any time by contacting our support team or using the unsubscribe option in any marketing email.

8. Third-Party Links

The 93ok platform may contain references or links to third-party payment processors or service providers. This Privacy Policy applies solely to data collected by 93ok and does not govern the privacy practices of any third party. We encourage you to review the privacy policies of any third-party service you choose to use in connection with your 93ok account.

9. Children's Privacy

93ok is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal information from, any person under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe your child has accessed 93ok, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

93ok reserves the right to update this Privacy Policy at any time to reflect changes in law, technology, or our operating practices. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify active account holders via email or an in-platform notification. Your continued use of 93ok after any changes constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 93ok handles your personal data, our dedicated support team is available 24/7 to assist you. Please reach out to us using the email address below — do not send sensitive account credentials via email.

Privacy Policy – Frequently Asked Questions